- General public lessons require payment in advance to secure the booking. This can be done via the website, phone or instore.
- Surfing lessons will not be cancelled due to rain, but maybe cancelled if the conditions are deemed to be dangerous, or if the surf is too small to run a class.
- All customers will be given a refund or a credit if the class is cancelled.
- Refunds will be given to clients if they cancel their lesson, and providing they give Go Ride A Wave at least 24 hours notice. If clients fail to arrive or cancel on the day, then they will forfeit their payment.
- All customers must complete and sign an Acknowledgement of Risk form prior to each class, or a Booking Form for Group Bookings.
- Go Ride A Wave requests Gift Vouchers are redeemed within one year of issue, but is happy to extend and does not impose Gift Voucher expiration dates so you can be confident your gift will have an opportunity to be used.